Frequently Asked Questions
Click on a question to learn more
Click on a question to learn more
You can apply for Residence by filling out the online application. Applications will be accepted at any time on a first-come, first-serve basis.
Students who apply to Residence for any term will need to pay a non-refundable $100 application fee.
Academic Year Acceptance
Chatham Residence offers guaranteed residence to the first 72 students and the Windsor Residence offers guaranteed residence to the first 406 students.
Acceptance emails will be sent out in May. Applicants must meet all the required deadlines.
Winter & Summer Semester Acceptance
Acceptance packages will be mailed out on a first-come, first-serve basis dependent upon availability during the Winter and Summer Semesters.
In the acceptance email you will receive instructions on how to complete the rest of your acceptance details online. The acceptance details will need to be completed online and asks you important information related to contact and health information, payment information, emergency contact information and personality profile questions which will help you to select a roommate. You will also be asked to review and accept the Student Residence Agreement which is a legal document that serves as the contract between you and the Residence. Please ensure that you read it carefully and keep a copy for your records.
If you do not wish to complete your acceptance online, paper copies of the acceptance forms can be requested from the Residence.
If you are unable to meet the payment options as outlined please contact one of the Residence Managers to set up a Payment Plan.
It is strongly recommended that these contacts are the parents or legal guardians of the resident. As the Primary or Secondary Contact you will serve as an emergency contact and you may also be contacted if any other significant concerns or problems arise with the resident. In the case where the Primary contact is unavailable, the Secondary contact will be contacted. Once the Residence is provided with this contact information, the Manager will notify the Primary and Secondary contacts, via the supplied e-mail, that they have been identified as Primary/Secondary Contacts for the Resident. This e-mail will outline the role and responsibility of the Primary/Secondary Contact and provide the Primary/Secondary Contacts with the opportunity to opt-out of this role.
Please provide your details on the Medical, Accessibility, and Special Consideration section when completing your acceptance information to provide us with more information about how we can support your success in Residence. Students requiring special accommodations on campus are encouraged to also contact the Disability Services office on campus.
If you are not completing your acceptance information online, please contact the Residence directly for the “Request for Special Consideration Form” to provide us with more information about how we can support your success in Residence.
The official move-in date(s) for Residence are as follows:
Academic Year 2023-2024
Move-In Day: September 3, 2023
Move-Out Day: April 27, 2024
Winter Semester 2024
Move-In Day: January 7, 2024
Move-Out Day: April 27, 2024
Information will be sent to all accepted Residents regarding early move-in options. Please call 519.966.1601 x 0 or email email@example.com if any questions. Late move-outs can usually be accommodated for a nominal fee, but please contact the front desk while in-house to coordinate.
Everyone who is accepted into Residence must fill in “Profile Questions” which is available when completing the acceptance process online. Students are then given the opportunity to browse roommates online, send messages to potential roommates, and accept roommates. If a student does not want to select their own roommate, the Residence will select a roommate for you based on your answers to the “Profile Questions”. You may request to live with your friends while in Residence, as long as you have both been accepted and you both request to live with each other. Please note that there are no co-ed suites available.
If you are not completing your acceptance details online, the Residence will pair students together based on your Profile Questions.
At the beginning of August we will email out a confirmation of roommate notice which will include the name and contact information of your roommate. If you have not already done so, you can contact your roommate and get to know them better. Please refer to the Residence Life section of this website. Here you will find important questions you can ask your roommate(s) in order to get to know them better.
Winter or Summer Semesters
Prior to moving in we will email out a confirmation of roommate notice which will include the name and contact information of your roommate. If you have not already done so, you can contact your roommate and get to know them better. Please refer to the Residence Life section of this website. Here you will find important questions you can ask your roommate(s) in order to get to know them better.
You will find out who your roommate is however we do not give out your room number prior to your arrival. The reason for this is that changes to our room registry may occur before you arrive and we want to ensure we provide you the correct information about your room. This information will be given to you upon your arrival.
Currently, St. Clair College does not offer or require a meal plan.
Sorry, housekeeping services are not offered.
Housekeeping service is provided on a bi-weekly basis for each suite. Housekeepers clean the kitchen and bathroom areas; it is the responsibility of the resident to clean their own bedrooms. We ask that residents ensure their kitchen and bathroom floors and counters are cleared for housekeepers to clean these areas.
If something breaks in your suite, you can complete a maintenance request form online. This form authorizes our maintenance staff to enter you room between the hours of 9:00 AM to 3:00 PM to repair the damages you have requested. This request may take a few days to get to so we ask you be patient. If it is an emergency we ask that you alert our staff to the situation. Please note that any damage to the suite that has occurred at the fault of the resident will be billable.
The Residence currently does not have a front desk. Please call 519-966-1601 if you require any assistance.
The Residence front desk is open 24 hours a day 7 days a week. We are available for questions, comments and/or concerns at any time you have some. Please stop down and get to know our Customer Service Representatives during your first few weeks here at Residence.
Sorry, the Residence does not offer any family or co-ed accommodations.
Single occupancy units are not available at either location. Windsor suites are all double occupancy, while Chatham townhouses are all quad occupancy.
The Residence has a limited number of on-site parking spaces available. Parking Passes can be purchased through St. Clair College. Parking spaces are not guaranteed for Chatham residents.
The Residence has parking available for residents in Parking Lots N and R. Parking Passes can be purchased through St. Clair College.
The Residence offers great security with video cameras, as well as on-site security staff.
The Residence offers great security from the moment you pass through the controlled access main entrance, until you slide your electronic card into your suite door. Video cameras are located in all common areas, hallways and entrances. The front desk is also staffed 24 hours a day 7 days a week.
All cooking devices must have automatic shutoff, be approved by CSA, and must not have an open element (for example hot plates and indoor grills are not permitted). All appliances will be checked for approval by a Residence staff member.
Your Resident Advisors (RAs) are always organizing events that are educational as well as events that are strictly for fun. These events allow you to meet people in your new community. Be sure to let your RA know what type of activities you would like to see in Residence.
If you are disturbed at any time of the day or night, before contacting the residence, please try to talk to the resident(s) who is/are causing the disturbance first. Get to know your neighbours and build a respectful community. If the disturbance continues notify the manager or RA will help you reach an acceptable volume by speaking to the resident(s). At the same time, remember to be reasonable with the level of volume you produce as well.
Please refer to the cancellation policy located here: Termination and Cancellation Policy
Cancellations occur prior to move-in. If you wish to cancel your residence application or the Student Residence Agreement, you must cancel through My Housing Portal prior to move-in.
Withdrawals occur after move-in. If you wish to withdraw from residence, please contact the front desk for a Residence Withdrawal Form. You must return it to the front desk within 5 business days of the anticipated departure date.
Cancellations will not be accepted over the phone. Please note that the Residence operates independently from the Institution and if you cancel your application or enrolment at the Institution, you will also need to cancel your Residence application. Refunds will be issued by the Manager as detailed in section 8.06 of the Student Residence Agreement.
Yes. Please contact us at 519.966.1601 x 0 to make arrangements.
Residents can apply at the front desk to stay during the Winter Break. You must submit your application prior to December 1 if you plan on staying for either part of or the entire break.
The Residence is a “designated Residence” for property tax and rent purposes, meaning that Residence fees cannot be claimed on income tax returns. The only claim that is allowed is $25.00 for the year (with no receipt necessary), as directed by the Ontario government: 5006-TG, T1 General 2012 – ON-BEN Application for the 2017 Ontario Trillium Benefit and the Ontario Senior Homeowners’ Property Tax Grant. For this reason, the Residence does not issue tax receipts for Residence fees.